COVID-19 (Coronavirus) Resources


We're Here For You

As always, communication is critical.  We are all in this together and as we navigate these uncharted waters, there are a number of issues that may arise regarding your insurance needs.  Our team is working with all of our partner companies on solutions to be sure we do everything in our power to assist.  Individual client situations and company guidelines are unique so solutions can be worked on a case by case basis. 

Managing the COVID-19 Claim Process

  • File the Claim: However, we still urge insureds to file potential claims for the business interruption, Workers Compensation claims, etc.
  • Setting Expectations:  Due to reasons documented such as Virus Exclusions, No Physical Property Loss, and Governmental Action – we are not seeing most claims to be covered at this time.
  • Allow the insurance company to determine coverage: We are doing everything we can to help our clients find coverage where applicable.  However, we cannot make the decision of whether coverage applies. 
  • Retain all correspondence, receipts and expenses incurred: Keep all records pertaining to the claim including the expected denial letter.
  • Report all workplace injury/illness incidents to OSHA: OSHA recordkeeping requirements mandate covered employers record certain work-related injuries/illnesses on their OSHA 300 log.  COVID-19 can be a recordable illness if a work is infected as a result of performing their work-related duties.  
(Need help with your OSHA recordkeeping? Learn how you can at no cost here.)

What can be done with my current insurance policies?

  • Reduce Sales and Payroll Temporarily: Estimated annual sales and payroll are two of the main rating factors in calculating insurance costs for General Liability and Workers Compensation. Until we know more about the current situation, reducing your estimated payroll figures can help reduce your premium and assist with cash flow.
  • Hired/Non-Owned Auto: Some businesses have been able to shift gears and are offering curbside pickup or delivery options. It is wise to ensure you have the proper coverage on your policy to avoid a costly accident in these challenging times.
  • Cyber Liability – Expect COVID-19 Hacking Attacks:  Over 4,000 domain names have been registered in 2020 with the words “COVID” or “Corona”.  Although hackers promise no more healthcare cyber attacks, many may look to capitalize on the current disruption.  Look to add or increase your Cyber Liability/Data Breach coverage. Learn more in The Insurance Geek blog.
  • Ask for the new ISO endorsements for COVID-19:  To this point, there are not any markets available for this coverage nor are they willing to add it amidst an ongoing claim scenario.
    • The first endorsement provides limited coverage in the event that a business suspends operations due to a closure or quarantine ordered by a civil authority. This endorsement also provides coverage with respect to dependent property that is named in the policy and for vehicles and mobile equipment, where applicable.
    • The second endorsement also provides coverage when a business is forced to suspend operations due to the closure (or restricted use) of public bus, rail, or ferry lines by civil authorities.
    • Insurers who choose to offer the endorsements in the admitted market will need to make appropriate regulatory filings on their own. (Verisk)

Life & Health Insurance Tips

It is important to remember that this is a health crisis so:

  1. DO NOT let your health insurance lapse. Please make sure your health insurance premiums are paid and in good standing.
  2. DO NOT let your life insurance lapse! As of April 1st, 2020 - we have recorded over 4,000 deaths in the United States of America.  These are real people and real families impacted.

Helpful COVID-19 Resources

Here are a few helpful links to other organizations and resource to assist during this historic pandemic:


Continue to Support One Another and Local Businesses

We cannot say this enough, we are in this together as human beings.  Continue to support one another from a safe and healthy distance and find ways to support your local businesses too!

Have more questions? 

This is a fluid situation and we're all in this together.  We are committed to maintaining the highest level of service without interruption. If you have any questions or special requests, please do not hesitate to contact us by clicking the image below.


Our Locations

Traverse City
Spire Insurance Solutions
3183 Logan Valley Rd
Traverse City, MI 49684

Local: (231) 947-1164

Spire Insurance Solutions
400 Renaissance Ctr Ste 2600
Detroit, MI 48243-1502

Local: (800) 686-8664