Claims Support
File A Claim
To ensure the claims process goes as smoothly as possible, follow these steps after experiencing a loss. These are your duties as an insured.
If emergency services are needed, call 911 immediately.
Five Steps
What to do after a loss
A faithful walk-through of what insurers expect from policyholders. The faster and cleaner you handle these, the smoother the claim.
Report
When it is safe to do so, report your claim to us or the insurance company as soon as possible. You can file on our website, by using the Client Connect app, or by phone.
Document
Take photographs and/or video of the damages before any changes are made, to provide to your adjuster. Gather details from all involved parties. Wait until the scene is clear if this is an emergency situation.
Mitigate
Mitigate the damages to prevent further loss. This may include turning off a water supply after a pipe burst, placing a tarp on a leaking roof, removing a tree, or hiring a mold and/or water remediation company.
Detail
Keep receipts of any insured expenses related to the damages. If possible, retain any building components that are removed and/or replaced (or take photos), such as a broken pipe, so the insurance company can inspect them if necessary.
Cooperate
Communicate promptly and provide all requested documents to your adjuster. Allow access to the property as needed by the insurance company, its representatives, or remediation companies.
We're here for you.
800.686.8664Claims@TheSpireTeam.comPlease allow 24–48 hours for an adjuster to reach out if you contact us directly.
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Dealing with a loss isn't easy.
Filing a claim should be.
Client Connect lets you instantly file claims, submit photos, and communicate with your agent right from your mobile device. Free in your device's app store.